Frequently Asked Questions

FAQ

- How to create a new account?

Everything’s been made easy. Click on the text below, fill in the registration form and create a new account. Create an account

- How can I keep my account safe?

We take all security measures to protect your account and keep it safe from third party intrusion.

- Can I create more than one account?

No, you are allowed to create only one account. In special cases please contact our Customer Support.

- How to change my password?

Enter your account and change your e-mail address and password in "Account Settings" section.

- I forgot my password. What should I do?

Go to ‘sign in’ section, click on ’forgot password’ enter your previously registered e-mail address and follow the instructions.

What is the process of investing?
The process of investing’s been made quite easy. First step is getting signed up and once your account has been created successfully you then proceed to locate your personal wallet to make deposit. Investment’s officially set out ‘in progress’ once your trading account has been funded. Your dedicated account manager is certain to guide you through the processes. All investments are made in your personal account after login. Apply Now
What payment systems do you use?
Deposit’s/Funding of personal trading wallets are made in cryptocurrencies to ensure total anonymity and confidentiality of financial information. Client’s can however contact the customer support for other payment options.
How fast are my deposits added to my account?
Instantly, once confirmed. Note that Bitcoin’s are subject to Blockchain network confirmation’s which may last for few minutes
How are profit’s calculated?
Profit’s are accrued over time on daily basis as long as trades are ongoing but estimated return’s from a trade session are calculated based on the size of your account funding capital
Can I make additional deposits?
Yes, but note that all the transactions are handled separately. You’re advised to seek the counsel of your account manager before taking such actions
How do I check my account balance?
All details regarding your investment and the assets in your portfolio are steadily displayed on your dashboard
Are there risks to lose money?
We all know there are certain risks attached to any sort of investment or speculation programs. However we take pride in assuring that our Consultant’s are seasoned experts with many years of consolidated experience and productive service. We also boast of an exceedingly efficient risk management system which’s been working just fine over the years. You can be certain our level of expertise is beyond average
Who manages the funds?
STIFEL Capital guarantee’s every investor the sole accessibility and redemption rights over the funds deposited and accrued in their respective portfolio. Our Portfolio Manager’s/Expert Trader’s are solely granted access to a client’s “Trading slot” to enable them actively and independently manage trades while implementing state-of-the-art portfolio diversification and trading solutions designed to suit each client’s individual needs.
How fast is my withdrawal processed?
Withdrawal requests up to $500.00 are processed instantly. Other transactions are approved and paid within 48 business hours.
Is there a minimum sum for withdrawal?
Yes, a minimum amount you can request for a withdrawal is $1 US Dollar.
How to withdraw funds?
You can withdraw your money in your personal account in the Withdraw Section.
Do you have a referral program?
Yes, we do. With it you can earn up to 5% commission of all your referrals deposits.
Do you have promotional material?
Yes, we do. All members of STIFEL Capital have an individual referral link.
Should I have an active deposit to participate in the Referral program?
Yes, you have to
Should a person I referred have an active deposit before I can benefit from the referral program?
Yes, they should
Our customer support team are ready to answer your questions. Contact us now

Contact us

  • Phone (985) 267-4273 (help 24/7 )
  • Email support@stifelcapital.com